1. Instant Messaging - This is a 2.0 component with which I'm already familiar so I didn't do the activity. I enjoyed the LJ article, and admit that I remember when telephone/fax reference was "controversial!"
2. Texting ... have done it but am too cheap to pay for the service on my phone ... so avoid it as much as possible.
3. Web conferencing/OPAL - Can't speak highly enough about this delivery method for continuing education and for distance attendance for meetings! Especially with the IL library system financial crisis, web conferencing may be the most viable way to deliver CE to staff.
To answer the blog prompts, I like e-mail as a communication tool @ the library. Besides the obvious "green" benefits, it provides an immediate way to communicate information to staff, trustees, and patrons. It's a time-saver (and money-saver in postage) for sending monthly board packets, financial reports, and other supplementary materials as attachments. We can send mass e-mails about programs to those who are interested in the information. We are currently not using the texting tool as it's still too cost prohibitive for us; however, as the technology comes down in price, it will definitely be worth investigating.